Our Airport Virtual Assistant GenIA is a technological tool supported by a Generative AI model specially developed for airports. It is proactive with exhaustive and customized information for each terminal. Evolve from virtual solutions that work with airports as simple and unconnected establishments towards a vision of complex, integrated and programmable establishments.
  • Improve the passenger experience.
  • Reduce customer service costs.
  • Increase airport and retail sales.
  • Achieve more operational efficiency.
  • Boost the capacity of airport resources.

To communicate

Solution in different channels (web, chat, voice, avatar)

To understand

Multilingual solution

To inform

With exhaustive and complete information on each airport

To advise

Solution with Generative AI that generates dynamic rules

To integrate

Direct integration between users and airport management

To be useful

Complex and programmable establishments
Useful system functionalities for all users -as well as passengers, visitors, employees-. The solution allows two-way physical interaction between the platform and the airport in real time. Additionally, the solution allows users to plan their own airport experience in advance.
  • Airport general information
  • Online sales
  • Promotions and discounts
  • Real-time flight information
  • Gastronomic proposals
  • Stores and commercial services
  • Parking
  • Payment for services and purchases
  • Public transportation and airport access
  • Facilities
  • Airport services
  • Government services
  • Premium attention
  • Cultural spaces and moments
  • Strategies to make passengers’ time more efficient
  • Flight connections
  • travel requirements and restrictions
  • Special assistance
  • User opinions
The GenIA Airport Virtual Assistant allows dual simultaneous interaction using structured menus or natural language with multilingual exchanges. The platform thus allows acceleration and automation in obtaining the requested information. Also, usability is complemented with proactive communications by instructions or by deep learning of the Gen AI model.

Web Responsive

Messaging Apps

Voice Assistance Apps

Custom Digital Avatars

Screens with interactive avatars

For the airport it is a turnkey project. The information will be collected and completely updated by Total Pax, which will also be in charge of carrying out the development and technological integrations.

Users will be able to request a referral of the conversation to an airport agent, who will be able to view the background of the conversation and interact from a customer service system on those issues not resolved on the platform.

The airport will be able to access a dashboard that will contain the selected user interaction metrics with the platform, the results of the satisfaction questions and the contacts generated.
NPL – Natural Language Processing to accelerate information, guidance and integration acquisition.
Generative AI – Deep Learning to analyze data and find patterns.
Integration with airport operations systems to streamline the use of airport resources and improve the experience in real time.
Multilingual AI to expand interaction and be precise in communication with users.
Integration with airport data systems to promote analysis of improvement in attention, sales and quality of service.
Integration with various computer systems for sales of products and services to relate users and airports without intermediaries.

Go live in 4 months

Complete airport inventory of what is offered by the airport, businesses and government entities.
Customization of the technological solution according to each airport.
Turnkey
Update of information and airport offer.
Integration with the systems used at the airport.

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